Need a little extra information? We’re happy to help. Answers to the most commonly asked questions are listed here.
If you would prefer to talk with someone on the team and go over your questions individually, give us a call at 732-775-2500 or email us at email@example.com and we will be happy to help. We’re here Monday through Friday 9am-5pm Eastern Time, except for major holidays. If you have a question outside of normal business hours just leave us a message or email us, and we’ll get back to you on the next business day.
How do you list sizing?
All our sizes are listed as the size of the finished tablecloth, not the table. All sizes are listed in inches. For standard flat tablecloths, we recommend ordering a tablecloth between 30” and 60” larger than your table measurements.
What size tablecloth should I order?
You need to know two things before you pick your tablecloth size.
- What are the dimensions of your table?
- How far do you want your tablecloth to fall? This is called the drop. (For reference, most tables are 29-30” tall, so that’s floor length. If your table is taller or shorter than this, you’ll need to take that into account.)
To calculate the size of cloth you’ll need, add double the drop you want to each dimension of your table. Double because you’ll want it to drop that length on both sides of the table. The graphic below shows how this works:
What about fitted tablecloths?
For fitted tablecloths, the measurements are listed as width x length x height (or for round tables, diameter x height). The height is almost always 29”; this is standard and will fit most tables. The width and length (or diameter) measurements should match your table exactly to ensure the tablecloth fits correctly.
I’m still not sure which size to order
No problem. Call or email us with the size of your table, and we’ll do the math for you!
I don’t know the size of my table
This is not ideal. We can try to work with you to estimate the size and find a cloth that will probably work, but it’s no guarantee. We highly recommend you measure your table specifically before ordering. It just takes a few moments, and it will save you a lot of frustration.
What is the best fabric?
This depends entirely on what you’re looking for. The best way to compare online is by looking at our fabric photos here These should give you a good sense of the shine and drape of the fabrics. If you’re still not sure, call or email us and we’ll go through the different fabrics with you.
If you would prefer to see the fabrics in person before ordering, call or email us. You can order a swatch card or a small cloth in the fabric or fabrics you want to compare, and then place your order once you’ve decided. We highly recommend taking this extra step if at all possible.
The fabric I want isn’t on your site. Do you have it?
It’s quite possible that we do. Call or email us with the fabric you are looking for, and we’ll do our best to find it for you.
What color should I order?
There’s a few ways to decide this. You can check out all the colors in all the fabrics we have here. These images are as true to life as we could make them. But, it’s important to remember that different computer monitors display colors differently. So if you only see the color online, it may differ slightly when you get it in person. If you are okay with some variation in your color then you can go ahead and order from the photos alone. But, if you need your color to be exact, we recommend ordering a swatch card first, and choosing the color from the sample.
To request a swatch card please call or email us.
Note that we’re running low on swatch cards! Another option is to order a small tablecloth (we recommend the 45x45 square) in the color or colors you are checking.
Do you have napkins?
Yes! We have had a lot of demand for napkins, and we’re just finishing up our photos for them. They’ll be ready on the website very soon. In the meantime, you can order set of one dozen napkins in any fabric we offer. Just call or email us to order.
Do you have overlays?
Yes! Thin, translucent, or shiny fabrics are the most common overlay choices, but any fabric can be made as an overlay. For a square overlay, you should order via the Square Tablecloths page, in the fabric and size you want.
A note on sizing: for a square overlay on a round table, the best overlay size is just a few inches wider than the diameter of the table. If your overlay is too big, the corners will drag on the ground!
Do you have sheets and towels?
Nope. We specialize in table linens.
I can’t find the item I want. Do you have it?
It’s very possible that we do. Call or email us with the details of what you are looking for, and if we have it or can get it, we’ll let you know.
What happens if I need to change an order I already placed?
Call or email us, as soon as you can. Timing is everything! We will try to make any changes you need but there is no guarantee that it will be possible. If you let us know before your order has been processed, we can most likely make your changes. But if the order has already been processed and shipped out, it can no longer be changed.
How long does it take to ship?
Shipping time (and cost) depends on where you’re located. We are in New York and we ship via UPS, so typically it takes 3-5 business days to ship to the East Coast, and 5-7 business days to the West Coast. For a better estimate for your particular order, call or email us.
Remember that it also takes 1-2 business days to process orders before they are shipped. Larger orders and custom may take longer to process. We process all orders during business hours which are Monday through Friday, 9am to 5pm Eastern Time. If you place an order after 5pm or on the weekend, we will process it on the following business day.
Can I upgrade shipping?
Sure! If you need your order quickly, let us know. We will look into shipping options that will make it to you in time for your event date.
Note that express shipping methods can get expensive, and we’ll still need 1-2 business days to process on our end. So we always recommend you plan ahead and order at least 2 weeks before you need your order to arrive.
Do you ship internationally?
Currently we only ship to the US and Canada. Sorry!
Do you cover Canadian taxes and duties?
No, unfortunately not. If you are shipping to Canada, you will need to pay any applicable taxes and duties when the package enters the country.
What happens if it turns out I don’t like my purchase?
We know this happens occasionally when ordering online, so we’re happy to accept returns for items that don’t work out or aren’t exactly what you had hoped for. Please see below for details of the return process.
To request a return for an item you are unsatisfied with, please contact us within 7 days of receiving your order to request a Return Authorization (RA) number. Let us know in detail why you are requesting a return. When your return is approved, please mail the item back to us within 3 days. Once we receive your return, we will refund the price of the item less a 20% restocking fee. Shipping costs are not refundable, and you will be responsible for return shipping costs. Please save your shipping receipt and tracking number in case it is needed to locate your return package.
I want to order several colors to compare. Can I return the ones I don’t like?
No, we cannot accept this type of return. If you want to compare colors, please call or email us for a swatch card or inexpensive sample cloth.
What happens if I receive the wrong item(s), or if there’s damage to my item(s)?
We do our absolute best to ensure that we send you exactly what you ordered, every time. But if we make a mistake and send you something other than what you ordered, or if there’s damage to an item that we missed before shipping it out, we will replace or refund you for the incorrect item(s). Please see below for details of the return process.
To request a return for a wrong or damaged item, please contact us within 7 days of receiving your order to request a Return Authorization (RA) number. Let us know in detail why you are requesting a return. When your return is approved, we will send you a return shipping label. Please mail the item back to us within 3 days of approval. Once we receive your return, we will issue a full refund including any applicable shipping charges, with no restocking fee. Please save your shipping receipt and tracking number in case it is needed to locate your return package.
What happens if the order does not make it in time for my event date?
Again, we do our absolute best to ensure that we get you what you need on time, every time. If your order is time sensitive, please provide your event date at checkout and make sure you select the appropriate shipping option. Also remember that it takes 1-2 business days to process orders before they ship, so please add 1-2 business days to the shipping estimate for the total time it will take between your order and delivery dates. If we receive an order with an event date we aren’t sure we can make, we will contact you to discuss options.
If you notified us of your event date when checking out and we weren’t able to make your event date, we will accept a return for your order and issue a full refund including any applicable shipping charges, with no restocking fee. We will also cover return shipping in this case. Please contact us as soon as you are aware that the order will not make your event date.
If you did not notify us of your event date at checkout, we are unfortunately not able to take responsibility for missing the date. You may return your order, but it will be treated as a regular return and the regular shipping and restocking fees will apply. Please contact us as soon as you are aware that the order will not make your event date.
Are there discounts available for large buyers?
Yes! Give us a call and let us know what your needs are. We’ll put together an account that works just for you.
I have more questions, how do I get in touch?
You can call us at 732-775-2500 or email us at firstname.lastname@example.org. We are available Monday through Friday, 9am to 5pm Eastern Time, except for major holidays. If you need to contact us outside of normal business hours you can leave us a message or email us and we’ll get back to you on the next business day.